Terms of service

Smart Bin Co. Rental Agreement

Terms + Conditions. Last updated October 2026.

This Smart Bin Rental Agreement ("Agreement") is entered into between Smart Bin Co. LLC ("Smart Bin Co.," "we," "our," or "us") and the customer who places the reservation ("Customer").

By reserving, accepting delivery of, or using Smart Bin Co. rental equipment, the Customer agrees to the following terms and conditions.

1. Rental Equipment

Smart Bin Co. rents reusable moving equipment, including but not limited to:

  • Reusable moving bins and lids
  • Dollies
  • Labels and label holders
  • Security ties
  • Other accessories provided with the rental

All rental equipment remains the sole property of Smart Bin Co. LLC.

2. Rental Period

  • Rentals are billed on a weekly basis.
  • The rental period begins on the scheduled delivery date and ends on the scheduled pickup date.
  • Rentals may renew in one-week increments.
  • If equipment is not ready for pickup on the scheduled day, or is kept past the end date, each additional week or part of a week is billed at the additional-week rate for the Customer's pack, regardless of whether the equipment is being used.

3. Payment

The Customer pays the full rental charge and applicable taxes at checkout when the reservation is placed.

Delivery and pickup are included at no charge within Smart Bin Co.'s service area (about 25 miles of Winston-Salem, NC).

The Customer also agrees to pay any additional charges that arise under this Agreement, including additional rental weeks, replacement costs, cleaning fees, failed pickup fees, and collection costs.

If an additional charge cannot be collected from the payment method on file, the Customer remains responsible for the outstanding balance, and late payments may incur collection costs and any other remedies permitted by North Carolina law.

4. Cancellation and Rescheduling

  • If the Customer cancels at least 48 hours before the scheduled delivery, the rental charge and taxes are refunded in full.
  • If the Customer cancels less than 48 hours before the scheduled delivery, or after delivery has taken place, the first week's rental charge is non-refundable.
  • To cancel or reschedule, email hello@smartbinco.com. Rescheduling is subject to availability.
  • If Smart Bin Co. must cancel a reservation, the Customer receives a full refund of the unused rental charge.

5. Authorization to Charge Payment Method

Customer authorizes Smart Bin Co. to charge the payment method provided for:

  • Additional rental weeks
  • Late return charges
  • Missing equipment
  • Damaged equipment
  • Replacement costs
  • Extra cleaning fees
  • Failed pickup fees
  • Collection costs where permitted by law
  • Any other amounts owed under this Agreement

Before charging for damaged, missing, or excessively soiled equipment, Smart Bin Co. will email the Customer an itemized notice, with photographs where available.

Customer agrees to keep payment information current throughout the rental period.

6. Customer Responsibilities

Customer agrees to:

  • Use the equipment only for normal residential or commercial moving and storage.
  • Keep all equipment secure.
  • Prevent theft or misuse.
  • Return all equipment in substantially the same condition received, excluding normal wear and tear.
  • Notify Smart Bin Co. before the agreed pickup date and time if any equipment is lost, stolen, or damaged.

7. Loss or Damage

Customer is responsible for returning all Smart Bin Co. bins, lids, and dollies in the same condition in which they were provided, ordinary wear and tear excepted. Customer authorizes Smart Bin Co. to charge the payment method associated with the reservation for reasonable costs resulting from lost, missing, damaged, or excessively soiled equipment, including applicable replacement, repair, cleaning, or other related charges. Any additional charges will be added to the Customer's reservation and charged to the payment method provided at checkout. If the payment method cannot be charged, the Customer remains responsible for the outstanding balance.

Customer is responsible for the repair or replacement cost of any equipment that is:

  • Lost
  • Stolen
  • Destroyed
  • Not returned
  • Damaged beyond normal wear and tear

Current replacement charges:

Item

Replacement Cost

Moving Bin (bin only)

$35.00

Lid

$10.00

Dolly

$125.00

Label Holder

$2.00

Other Equipment

Current replacement cost

Replacement pricing may be updated periodically based upon actual replacement cost.

8. Equipment Inspection

Smart Bin Co. will inspect all equipment before delivery and after pickup.

Photographs or videos taken during inspection may be used to document the condition of the equipment and may be relied upon when determining responsibility for damage or missing items.

Customer may also photograph equipment upon delivery if any concerns exist regarding its condition.

9. Cleaning and Sanitizing

Smart Bin Co. professionally cleans and sanitizes all bins between rentals.

Customers are not expected to sanitize bins before return, but we do require a soft wipe-down, and more cleaning if a spill occurred.

Equipment returned with excessive dirt, food waste, chemicals, paint, adhesives, mold, bodily fluids, insects, hazardous materials, or anything Smart Bin Co. deems an unreasonable condition will incur an extra cleaning fee of $10.00 per bin. If equipment cannot be cleaned, the replacement cost in Section 7 applies.

10. Prohibited Uses

Customer shall not:

  • Modify or alter equipment.
  • Paint or permanently mark bins.
  • Use equipment for hazardous or illegal materials.
  • Use equipment to store chemicals, flammable materials, or biohazardous waste.
  • Sell, transfer, or sublease the equipment.
  • Remove Smart Bin Co. identification labels.

11. Pickup

Customer agrees to have all rented equipment:

  • Empty
  • Accessible
  • Available at the agreed pickup location

If Smart Bin Co. is unable to retrieve the equipment because it is inaccessible or unavailable, the rental period will continue until successful pickup, and a failed pickup fee of $25.00 applies for each additional pickup attempt.

12. Assumption of Risk

Customer accepts full responsibility for loading, lifting, transporting, stacking, and unloading all rental equipment.

Smart Bin Co. is not responsible for injuries or property damage resulting from Customer's use of the equipment except to the extent caused by Smart Bin Co.'s negligence or as otherwise required by law.

13. Limitation of Liability

To the fullest extent permitted by law, Smart Bin Co.'s liability shall not exceed the amount paid by Customer under this Agreement.

Smart Bin Co. shall not be liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in this Agreement limits liability where such limitation is prohibited by law.

14. Indemnification

Customer agrees to defend, indemnify, and hold harmless Smart Bin Co. LLC and its owners, officers, employees, and agents from claims, damages, liabilities, costs, and expenses arising from the Customer's possession or use of the rental equipment, except to the extent caused by Smart Bin Co.'s negligence or willful misconduct.

15. Force Majeure

Smart Bin Co. shall not be liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to:

  • Severe weather
  • Floods
  • Fires
  • Natural disasters
  • Government actions
  • Labor disputes
  • Vehicle breakdowns
  • Supply shortages
  • Other unforeseen events

If such an event occurs, Smart Bin Co. will make reasonable efforts to reschedule delivery or pickup. If rescheduling is not possible, the Customer receives a refund of the unused rental charge.

16. Terms + Conditions Acknowledgement

Customer agrees that checking a box upon checkout, online acceptance, text message confirmation, or clicking "I Agree" during the reservation process constitutes a legally binding signature with the same force and effect as a handwritten signature.

Electronic copies of this Agreement shall be considered originals.

17. Default

Failure to pay rental charges or return equipment may result in:

  • Continued weekly rental charges
  • Replacement charges
  • Collection costs
  • Reasonable attorney's fees where permitted by law
  • Any additional legal remedies available

18. Governing Law

This Agreement shall be governed by the laws of the State of North Carolina.

Any legal action arising from this Agreement shall be brought in the state or federal courts located in North Carolina, unless otherwise required by law.

19. Entire Agreement

This Agreement represents the entire agreement between the parties and supersedes all prior discussions or agreements relating to the rental.

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Customer Acknowledgment

By checking the Terms + Conditions box upon checkout, Customer acknowledges that they have read, understood, and agree to be bound by this Agreement.

Questions? Email hello@smartbinco.com.